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Customer service

Contact us



Phone: 450.895.1150 or 1.844.895.1150

Our services

Free shipping and returns

Enjoy free shipments on all orders of $ 75 and more before taxes. If you are not completely satisfied, make a return free of charge. Learn more about return and exchange procedures.

Gift cards

Give the card that gives back. Message Factory is pleased to donate 1% of all Gift Cards to non-profit organizations in our community.

Buy online and receive in shop

Buy online and pick up your purchase at our store in St-Jean-sur-Richelieu.

Donation of clothing

We collect your preloved Message Factory garments to transform them into unique treasures for the future generation. How to contribute or buy? Consult our upcycling initiative.